earnvoy. / acceptable use

Acceptable use.

What may and may not move through earnvoy, what we expect of the people on both ends, and what happens when those expectations are broken.

Effective Date: 7th September 2026 · Last Updated: 7th September 2026

section 01

INTRODUCTION

1.1 Purpose

This Acceptable Use Policy ("AUP") sets out the rules for using the Earnvoy platform (the "Platform"). It describes what you can and cannot send through Earnvoy, how you must conduct yourself as a user, and what happens if you violate these rules.

This AUP is part of your agreement with Earnvoy and should be read together with our Terms of Service and Privacy Policy. By using the Platform, you agree to comply with this AUP.

1.2 Why This Matters

Earnvoy connects real people who trust each other with real parcels. Every rule in this AUP exists because breaking it puts other users, travelers, senders, recipients, or the Platform itself at risk. We take these rules seriously and we expect you to as well.

1.3 Who This Applies To

This AUP applies to all users of the Platform, whether senders, travelers, or both. It applies to your conduct on the Platform, in communications with other users, and in any activity related to a delivery you arrange through Earnvoy.

section 02

PROHIBITED ITEMS

The following items cannot be sent through Earnvoy under any circumstances. Attempting to send prohibited items is a serious violation and may result in transaction cancellation, account restriction or termination, allocation or refund of transaction funds under the Terms of Service, recovery of losses, and reporting to authorities where required or permitted by law.

2.1 Absolutely Prohibited — No Exceptions

Illegal Drugs and Controlled Substances

  • Any controlled substance illegal in the sender's country, the traveler's country of origin, the destination country, or any transit country
  • Prescription medications intended for someone other than the person to whom they were prescribed
  • Substances marketed as legal alternatives to controlled drugs (research chemicals, designer drugs, novel psychoactive substances)

Weapons and Ammunition

  • Firearms of any kind, including parts, components, and accessories
  • Ammunition, gunpowder, primers
  • Explosive devices, including fireworks that require specialized transport
  • Knives, blades, and edged weapons intended as weapons (culinary and utility knives may be permitted with appropriate declaration and packaging)
  • Tasers, stun guns, and similar electrical weapons
  • Chemical weapons, including pepper spray in jurisdictions where prohibited

Hazardous Materials

  • Explosives of any kind
  • Flammable liquids and gases (fuels, solvents, aerosols beyond personal-use quantities)
  • Radioactive materials
  • Corrosive substances
  • Toxic substances and poisons
  • Compressed gases
  • Materials meeting IATA dangerous goods classifications

Human Remains and Body Parts

  • Human remains, ashes, or body parts
  • Organs, tissues, or bodily fluids

Live Animals

  • Any live animal, including insects and aquatic creatures

Currency and Monetary Instruments Above Thresholds

  • Cash above the transaction limit displayed by the Platform or any applicable declaration or reporting threshold in any single transaction (to comply with cross-border currency reporting requirements)
  • Bearer negotiable instruments (bearer bonds, traveler's checks) above equivalent thresholds
  • Precious metals in monetary form (gold coins, bullion) above equivalent thresholds

Illegal or Counterfeit Goods

  • Stolen property
  • Counterfeit currency, coins, or securities
  • Counterfeit goods (fake designer items, pirated media, imitation trademarked products)
  • Items obtained through fraud
  • Illegal wildlife, protected species, or products from protected species (ivory, rhino horn, protected animal parts)

Content Violating Others' Rights

  • Material that infringes copyright, trademark, patent, or other intellectual property rights
  • Material that violates privacy or defamation laws

2.2 Prohibited Without Proper Documentation

The following items can be sent only with all required documentation, licenses, permits, and declarations. The sender is responsible for obtaining and providing all required documentation:

Prescription Medications for Personal Use

  • The recipient's own prescription medications, with valid prescription documentation
  • Must comply with import regulations of the destination country
  • Some destination countries prohibit importation of certain medications regardless of prescription

Alcohol and Tobacco

  • Where legal to send between origin and destination
  • Subject to customs duties, taxes, and quantity limits
  • Sender responsible for compliance with age verification requirements

Cultural and Religious Artifacts

  • May require export permits from the country of origin
  • May require import documentation in the destination country
  • Antiquities frequently require additional documentation

Items Requiring Export Licenses

  • Dual-use goods (items with civilian and potential military applications)
  • Technology subject to export controls
  • Certain electronics and encryption products
  • Sender responsible for obtaining required export licenses

Perishable Foods

  • Where legal to import into the destination country
  • Subject to agricultural and health regulations
  • Sender responsible for compliance with import restrictions
  • Sender bears risk of spoilage; Earnvoy does not warrant delivery timing sufficient for perishability

High-Value Items

  • Items with declared value above the maximum value displayed for the applicable route and parcel category require additional documentation
  • Sender must have appropriate insurance
  • Traveler's liability for such items is limited as described in the Terms of Service

2.3 Corridor-Specific Restrictions

Canada to Nigeria

Items prohibited by Nigerian customs regulations, including but not limited to:

  • Used clothing and footwear (subject to specific import restrictions)
  • Certain agricultural products
  • Products requiring NAFDAC registration (pharmaceuticals, cosmetics, food products, medical devices)
  • Any other item prohibited or restricted by a competent Nigerian authority

Nigeria Domestic

  • Items prohibited by state-level regulations where applicable
  • Items requiring special licensing for interstate transport

Future Corridors

Additional corridor-specific restrictions will be documented as corridors are added. Consult the Platform for current corridor-specific rules before posting or accepting a match.

2.3A United Kingdom Corridor Restrictions

For any journey originating in, transiting through, or ending in the United Kingdom, users must comply with UK customs, border, aviation-security, export-control, sanctions, product-safety, medicines, food, plant, animal, excise, and cash-control rules. Without limiting Section 2.1, do not list or carry:

Prohibited: controlled drugs, offensive weapons, prohibited firearms, or ammunition.

Prohibited: counterfeit or infringing goods and endangered-species products.

Restricted: meat, dairy, plants, seeds, soil, or animal products unless lawfully permitted and fully documented.

Restricted: medicines or medical devices requiring an authorisation, prescription, or licence that has not been obtained.

Restricted: excise goods, cash, or monetary instruments above applicable allowances or reporting thresholds.

Prohibited: any item barred by an airline, airport, postal-security rule, sanctions regime, or UK border authority.

The list is illustrative. Platform acceptance never means that an item is lawful, safe, insurable, or guaranteed to clear customs.

2.4 When You're Unsure

If you're not sure whether an item is permitted, err on the side of not sending it. You can:

  • Contact Earnvoy support at support@earnvoy.com for guidance
  • Consult the customs authority of the origin and destination countries
  • Consult a licensed customs broker

Uncertainty is not a defense to violating this AUP.

section 03

PROHIBITED CONDUCT

Beyond prohibited items, the following conduct is not permitted on the Platform:

3.1 Misrepresentation

  • Providing false or misleading information during identity verification
  • Misrepresenting parcel contents, weight, dimensions, or value
  • Misrepresenting trip details, including route, dates, or means of transport
  • Using another person's identity to create or use an account
  • Creating multiple accounts to evade suspension, negative reviews, or Platform limits

3.2 Fraud and Financial Crime

  • Using the Platform to launder money or facilitate money laundering
  • Using the Platform to evade taxes, customs duties, or currency controls
  • Using the Platform to send or receive payment for goods or services other than the delivery arranged through Earnvoy
  • Structuring transactions to avoid reporting thresholds
  • Using payment methods that don't belong to you
  • Chargeback abuse (initiating chargebacks for legitimate transactions)

3.3 Circumventing the Platform

  • Contacting other users outside the Platform for purposes of avoiding Platform fees
  • Arranging deliveries that begin on the Platform but complete off-Platform
  • Sharing account credentials with others
  • Selling, transferring, or trading Earnvoy accounts

3.4 Threats, Harassment, and Abuse

  • Threatening, harassing, intimidating, or abusing other users, Earnvoy staff, or third parties
  • Discrimination on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability, age, or other protected characteristics
  • Sexual harassment or unwanted sexual advances
  • Stalking or unwanted contact after another user has requested you stop

3.5 Privacy Violations

  • Attempting to obtain other users' personal information through deception or unauthorized means
  • Sharing other users' personal information without consent
  • Recording other users without their knowledge or consent
  • Using information obtained through the Platform for purposes outside a legitimate delivery arrangement

3.6 Platform Security

  • Attempting to gain unauthorized access to any part of the Platform
  • Interfering with Platform functionality
  • Introducing malware, viruses, or malicious code
  • Using automated tools to access the Platform without authorization
  • Reverse engineering the Platform
  • Scraping data from the Platform beyond what is displayed to you as a normal user

3.7 Reviews and Ratings

  • Posting fake reviews or ratings
  • Coercing other users to post positive reviews or remove negative reviews
  • Trading reviews with other users
  • Retaliating against users for honest reviews

3.8 Communications

  • Sending spam or unsolicited commercial communications through the Platform
  • Using Platform messaging for purposes other than coordinating a legitimate delivery
  • Posting inappropriate content in profiles, messages, or reviews

section 04

TRAVELER-SPECIFIC RULES

If you are a traveler, in addition to the above, you must:

4.1 Trip Integrity

  • Only post trips you genuinely intend to make
  • Not post trips as a placeholder or to test the Platform
  • Update or cancel trips promptly if plans change

4.2 Flight Information

  • Provide accurate flight information when required
  • Not fabricate flight details or use another person's flight
  • Update flight information if it changes after posting

4.3 Custody and Care

  • Take actual custody of the parcel at the sender's designated handover point
  • Complete the approved inspection process: visually examine the exterior, seals, packaging, label, declared description, apparent condition, dimensions, weight, and documents; request that the sender open and display contents where lawful and reasonably necessary; and record any inspection through the Platform
  • Refuse the parcel before taking custody if the sender refuses an approved inspection, the parcel differs from its listing, or you reasonably suspect a legal, customs, safety, packaging, or documentation problem
  • After accepting custody, not personally open the parcel or alter, remove, add, substitute, or use its contents except where required by a competent authority or expressly directed through an approved Platform process
  • Keep the parcel with you or in secure storage during travel
  • Not delegate carriage to another person without Platform approval

4.4 Border Crossings

  • Truthfully declare parcel contents to customs authorities
  • Not attempt to conceal parcels or contents from customs
  • Not carry parcels for anyone who has not been identity-verified through Earnvoy
  • Not accept parcels off-Platform even from other Earnvoy users
  • Understand that you are personally responsible for compliance with customs and import laws

4.5 Delivery

  • Verify recipient identity at handover per Platform instructions
  • Complete handover documentation through the Platform
  • Not release parcels to anyone other than the designated recipient
  • Report immediately if delivery cannot be completed as planned

section 05

SENDER-SPECIFIC RULES

If you are a sender, in addition to the above, you must:

5.1 Parcel Preparation

  • Package parcels appropriately for the journey
  • Not use packaging designed to conceal contents from inspection
  • Include all documentation required for the destination country
  • Not include items you have not declared to the traveler

5.2 Recipient Information

  • Provide accurate recipient information
  • Ensure the recipient is expecting the delivery
  • Not send parcels to recipients without their consent
  • Not use the Platform to send unwanted goods

5.3 Payment

  • Use payment methods that belong to you
  • Not initiate chargebacks for legitimate deliveries
  • Pay any applicable duties, taxes, or fees at the destination

5A. RECIPIENT AND HANDOVER RULES

Recipients must provide accurate identity and delivery information, follow the in-app handover process, and must not pressure a traveler to deliver to a materially different person or place without Platform approval. No user may bypass required evidence, photograph, code, signature, or geolocation controls. A recipient’s confirmation does not waive a sender’s or traveler’s legal rights.

section 06

HOW WE ENFORCE THIS POLICY

6.1 Reports and Investigation

We investigate reported and detected violations of this AUP. We may:

  • Review Platform data and communications
  • Contact users involved
  • Consult with regulatory authorities or law enforcement where appropriate
  • Cooperate with legal process

6.2 Consequences of Violations

Depending on the severity and nature of the violation, we may take one or more of the following actions:

Warning

For minor violations that appear inadvertent, we may issue a warning and educational information.

Feature Restriction

We may temporarily restrict specific features (posting trips, accepting matches, sending parcels) while investigating.

Account Suspension

We may suspend your account temporarily during investigation of serious violations.

Account Termination

We may terminate your account permanently for serious violations, including:

  • Attempting to send prohibited items in Section 2.1
  • Fraud or financial crime
  • Misrepresentation affecting identity verification
  • Threats, harassment, or abuse of other users
  • Repeated violations after warning

Transaction Funds

For a violation connected with a transaction, Earnvoy may take the following steps only in accordance with the Terms of Service, disclosed payment-provider rules, evidence, user responsibility, and applicable law:

  • Place a temporary hold on funds while the matter is investigated
  • Release, return, partially refund, or set off transaction funds as permitted under the Terms of Service
  • Retain only a clearly disclosed amount for services actually supplied or unavoidable third-party costs, where permitted by law; Earnvoy will not confiscate user funds merely as a penalty

Reporting to Authorities

We may preserve information and report or disclose suspected activity to a competent regulator, financial-intelligence unit, customs authority, or law-enforcement agency where required or permitted by applicable law. This may include:

  • Suspected money laundering, terrorist financing, sanctions breaches, or fraud, including to FINTRAC or the NFIU only where the relevant legal reporting duty or permission applies
  • Suspected trafficking of persons, drugs, weapons, or protected wildlife
  • Attempted transport of prohibited items across borders
  • Other criminal activity

Civil Legal Action

For violations causing us or other users damage, we may pursue civil remedies including injunctive relief and damages.

6.3 Appeals

If your account is suspended or terminated and you believe the decision was wrong, you may appeal by contacting appeals@earnvoy.com within thirty (30) days of the decision. Include:

  • Your account details
  • The decision you're appealing
  • Why you believe the decision was wrong
  • Any supporting information

We will aim to review an appeal within fifteen (15) business days. Complex safety, fraud, sanctions, customs, or law-enforcement matters may take longer, and we will provide a status update where reasonably practicable.

Appeals of decisions involving suspected illegal activity may take longer while investigation continues.

6.4 No Waiver

Our decision not to take action on a violation in one instance does not waive our right to take action on similar violations in the future.

section 07

REPORTING VIOLATIONS

7.1 How to Report

If you believe another user has violated this AUP, report it through:

  • The report function on the Platform (fastest for user-to-user reports)
  • Email: safety@earnvoy.com (for general reports)
  • Email: security@earnvoy.com (for security-related reports)
  • Emergency: for urgent safety concerns, contact local law enforcement first, then report to Earnvoy

7.2 What to Include

When reporting, include:

  • Description of what happened
  • When it happened
  • Users involved (with usernames or identifying information)
  • Evidence (screenshots, messages, photographs)
  • Whether the matter is urgent

7.3 Confidentiality of Reports

We treat reports confidentially. We may share the substance of a report with the user being reported, but we generally do not identify the reporter unless required by law or necessary for investigation.

7.4 Retaliation Prohibited

Retaliating against a user for making a good-faith report of a violation is itself a violation of this AUP.

section 08

LIABILITY FOR VIOLATIONS

8.1 Your Responsibility

You are responsible for your compliance with this AUP and with all applicable laws. Ignorance of the AUP or of applicable law is not a defense.

8.2 Your Liability

You are liable to Earnvoy and to other users for damages caused by your violation of this AUP, including:

  • Losses suffered by other users
  • Fines, penalties, or costs incurred by Earnvoy due to your violation
  • Legal fees and costs of investigation

8.3 Indemnification

You agree to indemnify and hold Earnvoy harmless from claims, damages, and costs arising from your violation of this AUP, as further described in the Terms of Service.

section 09

CHANGES TO THIS AUP

We may update this AUP from time to time as the Platform evolves, as new corridors open, or as regulatory requirements change. When we make material changes:

  • We will post the updated AUP with a revised "Last Updated" date
  • We will notify you through the Platform or by email
  • Material changes take effect thirty (30) days after notice, or immediately where required by law or safety

Your continued use of the Platform after the effective date of an updated AUP constitutes acceptance.

section 10

CONTACT

For questions about this AUP:

Email: support@earnvoy.com

For reporting violations:

Email: safety@earnvoy.com

For account appeals:

Email: appeals@earnvoy.com

For security concerns:

Email: security@earnvoy.com

Postal:

For Canadian users:
Earnvoy Inc.
Attention: Trust and Safety
44 Skyview Parkway NE
Calgary, Alberta, Canada

For Nigerian users:
Earnvoy Limited (Nigeria)
Attention: Trust and Safety
Suite 50, Swift Plaza, Aguwan Anaekwe Street, Wuye
FCT, Abuja, Nigeria

For United Kingdom users:
Earnvoy Limited (England and Wales)
Attention: Trust and Safety
Flat 1, 1 Park Crescent
Wolverhampton, WV1 4PY
United Kingdom